Thursday, February 4, 2010
Remember my post about the wonderful gift my sweet husband got me for my Anni-birth-mas Present? Well, I've been waiting very impatiently to get the rest of Wyatt's cremains back that weren't used, as well as the ring itself! It stated on their website I would have the completed product within 6-8 weeks, and Joseph even paid for it to be expedited... so I was banking on getting it back closer to the six week mark. Well, it's already been over 9 weeks and I am a bit (okay, VERY) perturbed. I am very disappointed in this company.
Maybe my expectations are too high, but in a business like this, you would expect some communication. At least, that's what I expect. I sent them my sons cremains through the mail (you'll remember how freaked out I was about that) and they didn't even have the decency to notify me that his cremains were received safely. I ended up making a phone call and having to verify that they did receive him. Do you remember that I even included pictures of Wyatt and a letter to the person handling his cremains so they would know how special this was to me... how special Wyatt is to me?
And then, about 7 weeks after I sent Wyatt's cremains to them, I contacted them again to find out if the package had been shipped back to me or when I could expect it. They had no idea and had to call me back when they had a chance to talk to the jeweler. When I was called back they notified me that the stone had been made, but that the jeweler still had to set it and it would be about another three weeks before I received it. Are you kidding me! I hung up very unhappy and the lady I was talking to knew it.
Well, we are coming up on the 10 week mark and I had yet to hear from them once again...
Finally, I decided to send an email letting them know how upset and disappointed I was in their service. I demanded to know why there was still a delay in receiving my order and Wyatt's cremains only to be informed that the jeweler had set it, but then noticed a scratch on the setting so he was resetting the ring. UGH!
As we stand right now, it should be shipped out next week. I asked to be notified when it shipped, but I'm not holding my breath. I wouldn't recommend using this company to anyone after the experience I've had with them. I hope their craftsmanship far outshines my experience thus far. I would hate to wait this long and be unhappy with the quality of their work. After all, they've had PLEANY of time to make sure their work is outstanding!